PBX/Front Desk

  • If tied up on the phone with staff, guests may get a busy signal – not good!
  • Call center is often extremely busy
  • Need a quick and accurate way to capture guest issues
  • Must follow up guest issues

How SynergyMMS works for PBX

  • Work requests can be entered via computer in seconds
  • Focus remains on the guest
  • Confidently follow up with guests on issues at a glance

The status field allows PBX/Front Desk to easily update guests on the status of their issue without having to make multiple calls. The work request screen summarizes all the information in one location.

Finding a task code couldn’t be easier! All that’s needed is a key word and SynergyMMS does the rest. Seconds are all that’s required to quickly and accurately capture a guest issue.