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| Q: When setting up locations if I am using the excel import form, do I need to put all of my guest rooms? | Category: Setup |
| A: Yes. All items are pulled from look up tables to enforce uniformity. |
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| Q: What do I put under "Voice ID Number" for locations on the excel import sheet? | Category: Setup |
| A: Form normal rooms use the room number. For named rooms (like Ballroom) use the phone extension in that room. This field is how you will reference the room through the voice card interface. |
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| Q: When filling out the excel import form, what does the "Max Grade" mean? | Category: Setup |
| A: Max Grade is a field that is used on a report that provides an overall grade or rating system. This can be used by Front Desk associates to evaluate the quality of a room. A higher score means less work outstanding in that room. |
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| Q: What type of 2-way devices and/or services are supported with 2-way text messaging? | Category: Dispatching |
| A: SynergyMMS can communicate with a number of different devices and services. Certain networks have restrictions, however, so you will want to check with SAI or you network administrator for clarification. The 3 most popular services that are known to work in most networks are AT&T/Cingular, Nextel and USA Mobility pagers. |
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| Q: Why don't I see all of the SynergyMMS screens on my monitor display? | Category: General |
| A: SynergyMMS is designed to display on a monitor with a resolution set at 1024 X 768. If the resolution is less than this - for example, if it is set to 800 X 600 - some SynergyMMS screens will not display properly. Set your monitor's resolution to at least 1024 X 768 to resolve this issue. |
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| Q: How do I create a Custom Query to show all closed items in the last x days. | Category: Work Requests |
A: Once in the Work Request Full Detail screen:
1. click on the blue filter icon in the upper left hand corner of the screen.
2. Select Custom Query.
3. Click Add
4. Type in a Name and Description. (The summary will build based on the Filters you apply)
5. Set filter 1 Status / is / Closed
6. Set filter 2 Status / is not / Deleted
7. Set filter 3 Date Closed / Greater than / {today-x}
This will allow you to view all work requests that have been closed in the last 30 days regardless of dates.
* Remember SynergyMMS has a limit of 8400 work request that can be displayed in the panel.
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| Q: What models of mobile phone does SynergyMMS support for 2-Way Paging? | Category: Dispatching |
| A: Click the link provided for a listing of some of the iDEN type mobile phones suited for use with SynergyMMS' 2-Way Paging feature. |
| Helpful Link: http://idenphones.motorola.com/iden/home.jsp?content=phones&country=us |
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| Q: How do I create new time settings for my aging reports | Category: Reports |
| A: Aging reports allow for 5 time settings. You can use M for Minutes, H for Hours, D for Days and W for Weeks. The 5 time setting need to be seperated by a /. An Example would be 15 Days / 30 Days / 60 Days / 90 Days / 120 Days. Take note when you create these as the format you use in the set up will carry over into the format on the report. |
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| Q: How do I automatically dispatch a Work Request? | Category: Dispatching |
A: Each Task Code in SynergyMMS can be preset for a specific Output Device, such as a pager, printer or 2-way messaging phone. When a Work Request is created using either the QuikTicket View or SynergyMMS Voice Interface, the Work Request will be automatically dispatched to the selected Output Device.
To assign the Output Device in a Task Code:
1. Click Toolbox
2. Click Setup, then click Task Codes
3. Select the desired Task Code and then display the Details tab
4. Select the desired Output Device from the list provided and click Save to finish |
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| Q: How do I print my Preventive Maintenance (PM) Work Requests after they generate? | Category: Preventive Maintenance |
A: SynergyMMS provides a full page report for printing PMs with all the detail needed to complete the job.
To print a PM Work Request:
1. Click Toolbox
2. Click Reports, then Preventive Maintenance Reports and finally Work Request
3. Click the Format tab and select Detail for the Report Style
4. Click PM Full Detail for the Report Selection then click View |
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| Q: What is my phone's email address? | Category: Dispatching |
A: Many celluar providers have a standardized email address for phones on their network for delivering text messages to these devices. Some of the more common email addresses are listed below:
Nextel: [phonenum]@messaging.nextel.com
Sprint: [phonenum]@messaging.sprintpcs.com
Note: Replace [phonenum] with the device's ten (10) digit phone number. |
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| Q: How do I install SynergyMMS on workstations at my property. | Category: Installation |
| A: Installing SynergyMMS on a workstation is very simple. Go to www.SynergyMMS.com click Support / Installation and then select SynergyMMS Client Installer. You will need your address or server Ip and your property id. Contact SAI for these details. |
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| Q: I just updated to Internet Explorer 8 and now when I load SynergyMMS I get a download dialogue box. Why? | Category: Installation |
| A: Sometimes when updating Internet Explorer the previous security settings are overwritten. These can be reset by following the instructions in the referenced file. |
| Helpful Link: http://www.synergymms.com/KB_Articles/IE_8_Update_Hilton_Medium_Security.pdf |
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Matching Knowledgebase Articles: |
| | Category: Dispatching |
| Summary: This document describes the technical settings required on certain Nextel hand sets for interfacing with the SynergyMMS 2-way text message feature. |
| File: Nextel_SynergyMMS.doc |
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| | Category: Dispatching |
| Summary: This document identifies the different networks available from Sprint/Nextel and discusses the different devices that work with SynergyMobile. Network speed and device options are reviewed as well as future plans for Sprint/Nextel. |
| File: Sprint_Nextel.doc |
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| | Category: Dispatching |
| Summary: The SynergyMMS Dispatcher article covers basic operation of the Dispatcher including set up and operation. MOD's and Escalation are also adressed. If you want to understand which dispatch process is best for your property, this is the document for you. |
| File: SynergyMMS_Dispatcher.doc |
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| | Category: Data Entry |
| Summary: SAI offers data import for new properties through our Excell sheets. |
| File: SynergyMMS_Data_Import.xls |
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| | Category: Training |
| Summary: SAI provides training for SynergyMMS through videos that can be down loaded from our web site as well as remote and on site training. See the attached document for more details |
| File: SynergyMMS_Training.doc |
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| | Category: Reports |
| Summary: If you are new to SynergyMMS and are looking for some key reports see the following kb article. |
| File: SMMS_FF_2-Reports.pdf |
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| | Category: None |
| Summary: Finding the right Task codes in a list of thousands. See the following KB article for new search features. |
| File: smms_ff_1-Task Code search.pdf |
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| | Category: SynergyVoice |
| Summary: This is an excerpt from the SynergyMMS manual that covers step by step use of the voice card. It is an excellent training tool for new users. |
| File: SynergyVoice_step_by_step.pdf |
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| | Category: SynergyMobile |
| Summary: There are many devices that can support the SynergyMobile application. This article discusses a few options based on your priorities and available networks. |
| File: SynergyMobile_Devices.pdf |
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| | Category: Dispatching |
| Summary: Why aren't messages being sent to my output device? There are two reasons message are not recieved by the outputs (2 way). 1. The provider is not sending them. 2. SynergyMMS Dispatcher is not working correctly. |
| File: Restart_Dispatcher.doc |
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| | Category: General |
| Summary: The OnQ interface to SynergyMMS makes new features avaiable such as auto-populating the guest name in a work request and choosing PM tasks based on current room occupancy. |
| File: OnQ_SynergyMMS_Interface.pdf |
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| | Category: Installation |
| Summary: With the arrival of Windows 7® many properties are asking “Does SynergyMMS run on Windows 7 and Internet Explorer 8®?” The answer to both of these questions is a resounding "Yes!" Click the link below to download installation instructions. |
| File: SynergyWin7Install.pdf |
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| | Category: Installation |
| Summary: Whether preparing for installation on a new workstation or reinstalling after a hardware refresh, it is always a good practice check the hardware specification of the PC to ensure it will support SynergyMMS. This document outlines those details. |
| File: SynergyMMS_hardware_Specs_v2.pdf |
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| | Category: SynergyMobile |
| Summary: SAI has provided the files and documentation for configuring a BlackBerry 8350i for use with SynergyMobile. This documentation includes configuring the browser and pairing a Bluetooth Barcode Scanner. Refer to the README file for instructions. |
| File: BlackBerryScannerSetup.zip |
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| | Category: Dispatching |
| Summary: Sprint / Nextel Gateway Changes |
| File: Replyprocess.pdf |
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| | Category: General |
| Summary: Recent update from IE6 or 7 to IE8 |
| File: Internet Explorer update to version 8.pdf |
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| | Category: General |
| Summary: Internet Explorer update to IE8 |
| File: Internet Explorer version 8.pdf |
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| | Category: Work Requests |
| Summary: How to use the Custom Views - This docoument will show you how to add Custom views and then order them to set them as the primary or default view when loading the WR Full View. |
| File: SMMS_FF_14-Custom Views - Create custom views for team members.pdf |
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| | Category: Training |
| Summary: Intor to iOS. Video wmv format |
| File: Welcometo.wmv |
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| | Category: Installation |
| Summary: Are you getting an error message when trying to launch SynergyMMS in a non-Internet Explorer browser? Click the associated file to learn how easy it is to fix! |
| File: Non_IE_Browser.pdf |
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