- If tied up on the phone with staff, guests may get a busy signal – not good!
- Call center is often extremely busy
- Need a quick and accurate way to capture guest issues
- Must follow up guest issues
How SynergyMMS works for PBX
- Work requests can be entered via computer in seconds
- Focus remains on the guest
- Confidently follow up with guests on issues at a glance
The status field allows PBX/Front Desk to easily update guests on the status of their issue without having to make multiple calls. The work request screen summarizes all the information in one location.
Finding a task code couldn’t be easier! All that’s needed is a key word and SynergyMMS does the rest. Seconds are all that’s required to quickly and accurately capture a guest issue.